Let’s get one thing out of the way:
Yes – vendors are part of the problem.
Yes – sometimes they overcharge, upsell, or quietly keep services running long after they’re needed.
But most of the waste I’ve uncovered over the years in IT looking at WAN, internet, voice, and wireless telecom spend?
It didn’t come from bad vendors.
And it definitely didn’t come from bad employees.
It came from something much simpler – and much more common:
A missing system.
When companies are overspending by six or seven figures on telecom, it’s easy to assume someone dropped the ball.
But that’s almost never the problem.
Because in client after client – across fintech, manufacturing, professional services, and healthcare – I found smart, committed IT teams doing exactly what they were supposed to do.
✅ They were checking bills.
✅ They were negotiating contracts.
✅ They were tracking costs… at least at the account level.
And they were still bleeding hundreds of thousands of dollars a year.
Why?
Because there was no system or process to manage telecom or IT vendor costs.
Not a bad system – no system.
Here’s what we consistently find when we first engage with a client:
In short, the company is paying large vendor bills every month – without any way to know if ALL of the individual charges they’re paying for are accurate, necessary, or even aligned to their current infrastructure.
And these aren’t small firms.
We see this in companies spending anywhere from $500,000 to $10 million a year on voice, data, and connectivity.
None of this is meant as a critique of internal teams. In fact, the opposite.
The team is usually doing everything they’ve been asked to do. But they’ve never been given a system to manage this category end-to-end.
So they’re forced to operate in the dark – reacting to vendor bills with missing information, rather than managing cost proactively.
And when there’s no system, even the best team can’t drive results. Not because they aren’t capable – but because the process they’re working inside wasn’t designed to support them.
When we come in, our goal isn’t to replace your team – it’s to augment your process.
We bring a system you can plug into:
One client – a fintech firm spending over $1M/year – thought their bills were under control. Once we got visibility into their 136 vendor services, we helped them recover over $500,000 annually – and over $2M over four years.
Another company had over 60 unused phone lines still being billed monthly.
Another had DDOS protection running on a canceled internet circuit.
Another had an 800 number still routing calls to a former employee’s home office – for 10 years.
None of these were due to negligence. They were due to complexity without a process to manage it.
If you’re an IT leader under pressure to cut costs, but struggling to get visibility, you’re in good company.
The truth is: most companies are flying blind when it comes to IT vendor and telecom spend.
Not because they’re careless. Because the system to manage it was never built.
We can help, enhancing your current processes without you having to change vendors or take on another project or wait for contract renewal to save.
📩 Message us, we’ll show you how we’ve helped others fix this without putting extra work on their teams.
Let’s get one thing out of the way: Yes – vendors are part of the problem. Yes – sometimes they overcharge, upsell, or quietly keep services running long after they’re needed. But most of the waste I’ve uncovered over the years in IT looking at WAN, internet, voice, and wireless telecom spend? It didn’t come […]
A perfectly reasonable question. And one I hear more and more often. If you are comfortable uploading your telecom billing data into an AI system, or you have a private AI solution that keeps data fully contained, there is a lot you can do with today’s tools. AI is advancing. Every month it gets better […]
