Are you an AT&T customer or do you know one? AT&T people have confirmed recently that AT&T billing systems had some serious software problems, creating billing issues that aren’t fixed automatically. We’re seeing lots of clients who have serious and surprising billing issues, for example: Double billing for charges for services. Sub acounts that spontaneously […]

Introduction This paper will lay out the critical success factors to minimize the costs of vendor services. We’ll primarily use examples from telecom, but this applies to services purchased from vendors in general.   Overview The process is simple. 1. Create granular visibility into your spending, creating an inventory of every single service. 2. Review […]