Reducing IT Support and Maintenance Costs
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- Reducing IT Support and Maintenance Costs
Gain an Edge – Be Effective, Be Accountable, Be a Hero.
Save 20-50% by reducing IT Support and maintenance contract costs (with OEMs like Sun, Cisco, Dell, HP, IBM, EMC, etc.)
Save time dealing with vendors.
100% Better-than-money-back guarantee. No up front investment.
I went into this project a bit skeptical that we would save enough money to make the effort worthwhile. I couldn’t have been more wrong. We’re saving close to 50% of our yearly charges as a result of the efforts of Berlin Pacific. This project has made me a hero with our CFO. I would not hesitate to use Berlin Pacific again on similar projects or to refer them to any company looking for significant savings.
-M. McConnell, CIO American Nursing Services
Save Money
You can reduce your ongoing cost of IT support and maintenance contracts. Our clients have found they can use Berlin Pacific vendor cost management to find and eliminate unnecessary charges for maintenance and support, thereby reducing the total cost of IT support and maintenance contracts to what they’re really using. You can use us to roll over your IT Support and maintenance contracts at a lower cost.
Let us do all the work.
Read more about saving money:
Save Time
You can reduce vendor management complexity with a single contact for hardware and software support. You can get support with increased response times and spend less time on the phone trying to get support from companies like Sun, Cisco, HP, IBM, Symantec and Dell.
Gain visibility in to costs
You can reduce vendor management complexity with an online inventory of all your support contracts. Visibility is the key to managing IT Support and maintenance contract costs.
What’s the opportunity?
It’s simple – lower costs, higher profits. If you could cut a top expense 20-50% and add that profit to your bottom line, would you? What if you didn’t have to do any work?
Chances are your IT support and maintenance contracts with OEMs like Sun, Cisco, Dell, HP, IBM, EMC, etc. are costing you a lot more than they have to. This is money you can’t spend on new projects.
Fact: Most of our clients realize a 20-50% savings.
Fact: IT support and maintenance contracts are very profitable for OEMs like Oracle, Sun, Dell, HP, Cisco, etc. They’re as much as 90% profit.
Fact: IT departments can spend 70% of their budget on maintaining existing systems and paying for recurring services. This takes money away from new solutions.
You don’t have to let savings slip through your fingers.
With our Risk-Free Cost Review you will stop the hidden daily losses. As your personal advocate, we’ll review your contracts with a fine-tooth comb to achieve the most appropriate plan at the best price. We’ll deliver cost savings and higher value-to-cost so you can free up lost budget dollars for new projects.
Starting is easy. Call us today at 212-247-2502.
Is this right for you?
- Do you have existing support maintenance contracts in place (still active or recently expired?)
- Do you have multiple support contracts with different term end dates?
- Are you aware of which contracts are up for renewal?
How else do you benefit?
- Would you like to simplify your maintenance contracts with one master contract?
- Would you like to one number to call for support, with a dedicated support team 24 x 7 x 365? At no additional cost? your support delivery, without added cost –
- Would you like to view inventory and make support requests online to a dedicated support team 24 x 7 x 365?
- Would you like to reduce your support cost – our average savings per account on a yearly basis is 20 to 50 percent?
- Would you like to reduce your administration process, plus lower your over-head?
Starting is easy. Call us today at 212-247-2502.
Saving Money
Key ways you can save:
- Reducing your administration process to a single invoice with cost breakouts by department or divisions
- Reducing the number of contracts – one master with co-term end dates
- Increased support delivery: 24/7/365 direct phone support and on-line tracking system
- Reducing unnecessary charges for unused hardware and software
- Reducing total support cost – the average annual savings is 20 to 50 percent
- Consistent tracking of leases, lease termination dates and lease lock-ins
Our first step is to give you visibility, we break down your invoices to see what you’re paying for today. Then we inventory all the software and hardware you’re using. This inventory becomes available to you as well. We discover all unnecessary charges and make sure your necessary support and maintenance charges are billing at the right rate. We make sure you get the best discount and roll over at a lower costs your contracts with OEMs like Dell, HP, Sun, IBM, and Cisco. On average, this translates to a 20-50% reduction in charges for the maintenance and support you actually want to buy.
We also save you money by reducing the time it takes your company to resolve support issues. This saves your employees time and decreases repair times. This reduces business process downtime stemming from IT system problems.
Starting is easy. Call us today at 212-247-2502.
Saving Time
We provide you with a free help desk you can call any time you have a problem with IT products from any one of over 170 vendors. The help desk will track down a resolution and get you the support you need. No more waiting on the phone.
Our help desk delivery partner:
Has 12 years of proven experience, supporting over 230 accounts nationwide and over 90,000 assets. It is available 24/7/365 and strives for continued 100% customer satisfaction. Just last month they received their 7th consecutive yearly rating of 100% on theirservices from Sun.
Can support a large portfolio of vendors, including Sun, Cisco, HP, IBM, Symantec and Dell, to name a few. If there is a vendor not on the list that you require support for, please let us know. Our help desk can accept, escalate, and support calls for anything that has a vendor-backed support contract.
Your IT environment is made up of hardware and software from a variety of vendors. Our help desk delivery partner can handle your maintenance and support needs for all of those vendors. You can have a single point of contact for over 170 vendors – often every vendor in your heterogeneous environment. The goal is to provide you with exemplary customer service and to avoid any unwanted delays and added costs.
With personalized service, the help desk will facilitate trouble tickets from the beginning of the call to the follow-up after the call. You can enjoy real-time access to your asset inventory, maintenance contracts, and call history details through an on-line portal.�
Key benefits and savings include, at NO added cost to your organization:
- Average annual savings by vendor account(s) of 20 to 50 percent
- Start-to-finish facilitation of trouble tickets: from requesting help to a follow-up after the call is resolved
- Fast resolution of service issues
- 24/7/365 availability
- Technical consulting pre- and post-sales
- Consolidation of your multi-vendor contracts and invoices
- Reduction of inconsistent service levels between vendors
- Creation of a single point of contact for first calls, especially Priority 1 calls
- Option to continue to contact vendors through normal channels
- Reduction of your management workload
- Increase in systems availability
- Inventory audits
- Asset tracking and on-line inventory portal for all your systems and software
- System release planning – patch and bug notifications
- Support by a dedicated account team
- Increased real time access to your asset inventory and your call logs
Why is this free? Because your vendors will pay the help desk to take your calls on their behalf. It’s a win-win situation for everyone.
Starting is easy. Call us today at 212-247-2502.
Supported Vendors:
Your help desk can accept, escalate and document support calls for anything that has a vendor-backed support contract. Vendors include:
| 3COM | COPAN | KYOCERA | RADWARE |
| ACER | CORNERSTONE | LANTRONIX | RBTi |
| ACOM | CTX | LEXMARK | RED HAT |
| ADC KENTROX | DATA GENERAL | LIEBERT GLOBAL SERVICES | RELISYS |
| ADDS VIEWPOINT | DATAMAX | LOGIC CONTROLS | RICOH |
| ADIC | DATAPRODUCTS | LSI | RIVERBED TECHNOLOGY |
| ADOBE | DATASOUTH | LUCENT | ROQUEWAVE SOFTWARE |
| ALPS | DECISION DATA | LUMENSION SECURITY | RSA SECURITY |
| AMCC/JNI | DELL | MANNESMAN TALLY | SAMSUNG
SAP |
| ANZAC | DIGITAL EQUIPMENT | MARSHAL | SEIKO |
| APC | DTK | MEMOREX TELEX | SHARP
SIEBEL |
| APPARENT NETWORKS | EATON POWERWARE | MICROTEK
MICROSOFT |
SILICON GRAPHICS |
| APPLE COMPUTER, INC. | ELECTRO LOGIX | MINOLTA | SONY |
| APPLIED DIGITAL | ELTRON | MIPS DATALINE | SPECTRA LOGIC |
| AST | EMC | MITSUBISHI | STAR MICRONICS |
| AVANCED MATRIX TECHNOLOGY | EMC LEGATO | MOUNTAIN | STONESOFT |
| AVOCENT | EMULEX | M-S CASH DRAWER | STORAGE TECHNOLOGY |
| AXIOHM | ENGENIO | MTI TECHNOLOGIES | SUN MICROSYSTEMS |
| AXIS | ENTERASYS | NCR | SUN STORAGETEK |
| BAKBONE | EPSON | NEC | SYBASE |
| BARRISTER GLOBAL SERVICES | EQUALLOGIC, INC. | NEC | SYMANTEC |
| BAY NETWORKS | EXABYTE | NETAPP | SYMBOL |
| BEA | EXAGRID SYSTEMS, INC. | NEW BOUNDARY TECHNOLOGIES | TALARIS |
| BEST POWER | F5 | NOKIA | TALLY |
| BLACK BOX | FLUKE NETWORKS | NOKIA | TEAMQUEST |
| BLUESOCKET, INC. | FOUNDRY | NORTEL | TEC AMERICA |
| BMC SOFTWRAE | FUJITSU | NOVELL | TEKTRONIX |
| BORDERWARE | GATEWAY | OKIDATA | TELEX |
| BORLAND SOFTWARE COMPANY | GCC TECHNOLOGIES | OPNET TECHNOLOGIES INC. | TEXASINSTRUMENT |
| BOTTOMLINE TECHNOLOGIES | GENERAL DYNAMICS ITRONIX | ORACLE | TOSHIBA |
| BROCADE | GENICOM | OUTPUT TECHNOLOGY | TRIPP LITE |
| BROTHER | GRAPHON | OVERLAND STORAGE | TRIPWIRE |
| CABLETRON | GUIDANCE SOFTWARE | PACKETEER | TROY |
| CALCOMP | HAYES | PALM | UMAX |
| CANON | HEWLETT PACKARD | PANASONIC
PEOPLESOFT |
UNIMARK |
| CHECKPOINT SOFTWARE | HITACHIDATA SYSTEMS | PLASMON, INC. | UNISYS |
| CIE AMERICA | IBM | POWERWARE GLOBAL SERVICES | VIEWSONIC |
| CISCO | IDEA | PRINCETON | VISONEER |
| CITIZEN | INDIANACASH DRAWER | PRINTEK | VMWARE, INC. |
| CITOH | INTEL | PRINTRONIX | WEBSENSE, INC. |
| CITRIX SYSTEMS | INTERMEC | QLOGIC | WYSE |
| COMMVAULT | JAVELIN SYSTEMS | QMS | XEROX |
| COMPAQ | JD Edwards
JUNIPER NETWORKS |
QUANTUM | ZEBRA |
| COMPUTER ASSOCIATES (CA) | KDS | QUME | ZENITH |
| COMPUTER POWER |
Berlin Pacific Clients Get Results
Rock Solid Management of IT and Telecom Costs. Since 1998, we’ve helped small- and medium-sized businesses – including Fortune 500 clients – unlock value by permanently reducing costs or adding services. Our expertise in vendor cost management will increase your profits and shareholder value.
‘TotalSavings/TotalValue’ IT Expense Review. Our flagship ‘TotalSavings/TotalValue’ IT Expense Reduction service is free to qualified prospects and its unique methodology reduces most recurring client costs by 20-50% — it can save even medium-sized organizations as much as a million dollars.
Specialized Experience. Unbiased Point of View. Fee Based On Performance. Our seasoned industry veterans stay current with IT industry services, technology, and pricing. Because we’re not a vendor (we have a network of experts to provide cutting edge services and the best price on commodity services) we offer objective advice on maximizing value. The result of this approach is that the cost savings we provide pay for our fee many times over.
Personal Attention. Detailed Analysis. Our culture and methodology cultivate seamless, productive, long-term relationships supported by consistent, detailed results. We’ll earn your business through in depth, detailed analysis and high impact on your bottom line.
Quick & Easy Start-Up. The road to recovering lost value is just one step away. All you need to do is give us the word to start. Within hours we can be working on your behalf to eliminate wasteful spending and deliver a higher ROI from your IT costs.
No Risk. Satisfaction Guaranteed. As a result of our performance-based compensation, you receive a valuable Cost Analysis Report from Berlin Pacific at no added cost, an $11,000+ value for a mid sized firm. If we don’t find savings, you’ll sleep easier and we will have cost you nothing!
Berlin Pacific Vendor Management – Anything Less Is A Waste Of Money.
Don’t take our word for it.
You can read our clients’ testimonials.
See what they have to say.
Starting is easy.
Call us right now at 212-247-2502
or send us an e-mail.
If you’d like more information please view our FAQ or browse the web site, read more testimonials or clients results or you can
Berlin Pacific Vendor Management – Anything Less Is A Waste Of Money