Surprisingly even smaller firms have network management systems that give visibility in to the network and make tight management possible, yet they aren’t provided with network cost management systems that give them visibility it to their costs. This makes optimal management of the costs impossible and excess spending inevitable.

With networks especially much of the cost is a sunk cost - the capital spent on buying and deploying fiber and equipment. Carriers, whose network is their business, are conscious of the need to maximize dollars of profit per unit of capacity. (Interestingly some accounting practices aren’t congruent with this goal, more on this in a future post.)

Many people might assume that all telecom carriers have only labor costs once the equipment is installed. This would be wrong. In today’s world carriers are constantly interconnecting and have recurring carrier and equipment vendor costs of their own. Wireless firms need a way to backhaul traffic from their cell towers, and use local low cost providers rather than building their own capacity every time. In order for us to make long distance and international calls, many carriers need to be paid. In addition the equipment itself needs support and maintenance from the manufacturer. All this creates recurring costs.

Without Visibility

We know our important services. We usually know what bills pay for services, but little else.
A service can be anything, including a support and maintenance contract, or a voice or data line.
Vendors don’t provide consolidated bill break down with a single pane of glass for all vendors.

Note: Network Management vs. Network Cost Management

Interestingly most firms have a network management system. They know full well what services and device they have and whether they go up and down. Operations has a very clear view in to all their devices and carrier services connecting them.

What the systems don’t do is tell you the recurring monthly or annual cost of the circuit or the support and maintenance contract associated with the device and whether you’re still being billed for something that is off your network.

With Visibility

Bills are consolidated and broken down.
We can see connections, without always having to look at multiple files, or worse yet flip through paper bills.

Note that there was a service the firm was paying for that no one wanted, at least not anymore. This happens more often that one would hope. We regularly find expensive items buried in bills that serve no business purpose.

Given the poor quality of many vendor’s data, creating visibility can be quite a task in any area, not just networks. One of the reasons firms use us to help manage their costs is because they have no one on staff with the time and expertise to take the data they have and put it in a proper database. Often additional data has to be requested from the vendors themselves.

Since nothing can be managed without visibility, it is usually worth the effort to create it even for $100,000 categories.

With Visibility

We can manage each cost by:

1. Eliminating or consolidating unused and underutilized services
2. Fixing billing errors
3. Renegotiating rates

In the above example we assumed there were no billing errors. We were able to remove the unused service saving a significant amount. We routinely find many unused services for our clients, saving a significant portion of their budget. Many costs in the IT and telecom world have also fallen dramatically, including of course voice and data services. It is also possible to get lower costs on many IT Support and Maintenance contracts with OEMs like Cisco. With our connections in the market place we’re able to routinely roll over and re-negotiate contracts for our clients at a much lower price point.

We’ve seen how with visibility one can manage costs. While the 50% savings above may seem like an exaggeration, we routinely find those kinds of saving for clients by giving them visibility and managing their costs for them. Even 20% savings, low for our clients, is a substantial win with a large enough budget.

Most people agree that Verizon Wireless has the best network for the US. But they’re the most expensive and their international network isn’t the best. Plus international roaming is very expensive. AT&T Wireless and T-Mobile are popular for international travelers, but they’re expensive too.

We discovered that international travelers can get an international sim card, allowing them to less expensively make international calls. There are lots of companies like gosim that one can use.

The tricky part is how do you still get calls to your US number while roaming. One solution we’ve found integrates the two and can save up to 50% of one’s wireless costs. The outline is -

We set up your plans (allowing you to pool minutes, get cheaper voice and data plans, make cheap international calls, cut down texting and other usages costs.) We recommend using the Verizon Network in the US.
We enable on demand forwarding to an international sim. When you’re abroad the caller pays US rate, but you don’t pay exorbitant international call forwarding fees. You save money and typically don’t use the Verizon Network but the local network when abroad. (In some case like Mexico the Verizon network is effective and low cost.)

How does it work for the user.

When you go abroad on your phone you turn on call forwarding to your international sim.
When you get there your sim card will put you on the local network.
Now all your US calls come to your phone.
You can spend less money making calls.
You can use your blackberry / get on the internet.

We recently analyzed an oil services company with a $20,000 a month bill and found them 40-45% savings with this solution. Plus they get to keep all their devices, numbers, network, etc.

Research shows that

• 30% of all medical spending can be attributed to waste
• 22% of patients have been given the wrong diagnosis by their local doctors
• 61% of patients are currently prescribed the wrong treatment regimen

If you reduce claims by reducing the number of wrong treatments, you can reduce costs long term. At the same time you can save your employees money with reduced Co pays and deductibles. As the ultimate bonus, you could possibly saving their lives.

Berlin Pacific, as part of its practice for managing health care costs, has access to a program called Best Doctors that can help make sure your employees get the right care. Best Doctors does this by getting the leading experts in the field to review your employees’ diagnosis and treatment options for serious conditions with potential for large claims. They can do this at no cost to the employee or their family members. Best Doctors acts as the employee’s advocate to make sure he or she gets the correct treatment, and not an incorrect or unnecessarily expensive treatment which doesn’t help.

If you get the wrong treatment, you still have to do the right treatment later. So that is two treatments. Why not just have one correct treatment and get better sooner?

Some benefits include -

• This is supplemental - you can start it now.
• If people have health conditions today, you can get them help now.
• You can get employees healthy faster!
• You can save an average of $20,000 per case in wasted claim expenses.
• Free if you do business with our health care practice. Costs no more than $6 per employee per month if you don’t.

Typically only big companies with a minimum of 5000 employees qualify for this service. Fortunately, we have the ability to give smaller firms access to this service. This is a key part of our practice for helping firms manage health care costs. We believe the problem with Health Insurance is not the carrier you have, but how the employees are utilizing the coverage.

To learn more send me an e-mail at amikkelsen@berlinpacific.com, call me at 212-247-2502, or go here
http://www.youtube.com/watch?v=K7unV366Qr4&feature=player_embedded

Alternatively an overview can be found here:
http://www.berlinpacific.com/docs/Best_Doctors.pdf

1. Find and gather travel info from all your favorite sites
2. Ask for advice from people you trust.
3. Book and save info on travel deals

http://www.gliider.com/demo/

The demo is great.

1. Free Web Conferencing
2. Free Faxing
3. Free Large File Transfer and Private File Sharing
4. Free Audio Conferencing

Free Web Conferencing with Mikogo
Free Screen Sharing Tool - good for web conferences, remote support, etc.
http://www.mikogo.com/
Benefits include

* Free.
* You need an account to share your screen, but the other people don’t need one, nor do they need to install a program.
* It plays well with firewalls and only requires running a small program (no installs.)

Free Faxing with efax GotFreeFax
Amazingly some companies still insist on sending or receiving faxes - and they refuse to use e-mail. What do you do if you’re on the internet but nowhere near a fax?
To fax for free http://www.gotfreefax.com is a good site. To accept faxes occasionally you can get a free efax account.

Free Large File Transfer and Private File Sharing
What do you do if you have a large file that is over ten megabytes and too big to e-mail? One option is to use
http://www.zshare.net
This free site allows you to upload your file. It gives you a link you can e-mail to anyone to download the file.

Free Audio Conferencing with FreeConference

This last one is controversial - but we’ve noticed people are using it a lot.
You really can do conference calling for free - for now - but only if you’re ok with using a regulatory loophole to get free service. Also participants must not mind paying the long distance charges. If that’s all true then the way to go is -
http://www.freeconference.com/
We’ve noticed many people are using this service in particular. There are similar services if you do a search on the web.
If you want to do inexpensive conferencing where participants call an 800# and there are no ethical grey areas, e-mail us and we’ll get you low rates with national vendors. There’s no free 800# conferencing.
With FreeConference.com you do have to pay high rates for 800# conference calls and there’s a low fee for web conferencing which works.
For a more in depth discussion of why the conferencing is free and why it may not last -
http://berlinpacific.com/blog2/2009/09/23/can-free-conference-calls-last/
Unlike the rest of the services we mention - this one appears to be free because it exploits a regulatory loophole. This may pose an ethical dilemma, and we can’t recommend using the service. In fact if you like your long distance provider, you definitely shouldn’t use the service.

It isn’t clear if Free Conferencing Services are viable long term. They make their money by charging the long distance carriers a lot of money per minute. They can do this because there is a regulatory loophole whereby local carriers in rural areas can charge long distance carriers high fees for terminating call to rural areas. Someone realized they’d make themselves and the rural carriers a lot of money, if they could drive traffic to them. They then set up equipment at the carriers facilities and started advertising free local calls and at one point free international calls and sex lines. At some point though loopholes do get shut down, and this might be seen as a clear case of abuse. On the other hand it isn’t clear how they’ll be able to shut down the loop holes without uprooting regulations.

It is possible that someone will set up VoIP conferencing and use free conferencing as a loss leader to upsell better services. Certainly the Free Conferencing Services overcharge for toll free conferencing. VoIP conferencing is a business model that could last.

For a reprint of a Wall St. Journal article - go here.
http://publicutilities.utah.gov/news/how2guysiowaconnectiontookbigtelecomsforaride.pdf

Apparently MagicJack blocks calls for FreeConference.com - more evidence that FreeConference.com feeds off of high call termination rates.
http://rickyspears.com/blog/2009/08/magicjack-hijacks-my-free-conference-calls-to-218-339-2500/

Update 1
Apparently one large hosted voip provider we know is now blocking calls to free conferencing providers from their customers. They have to pay an order of magnitude more to terminate calls to these providers. They surely won’t be the only ones blocking calls.

For most companies as long as the bill looks similar other last months they don’t question it. This can be dangerous if the bill is for:

A service they no longer need
Multiple services, some of which were recently canceled
An amount that varies every month

Let’s use telecom as an example.

We’ve seen clients who pay bills that they think are for expensive voice or data lines they currently use, but they don’t have any documentation so they don’t realize the bills are for unused lines.

We’ve also seen clients who get bills from Verizon for thousands of dollars, but there is no breakdown on the bill listing the services. The clients have no document listing the current services needed and how much they cost individually or in total. Later when they do get a breakdown they realize that they’re paying for stuff they don’t need or canceled already.

Another client’s long distance phone bill had been seeing a steady climb in traffic. When we reviewed the bill we realized that recently included in the bills was thousands of dollar in charges that weren’t for calls, but were new charges for every line the client had. Since the client had no document indicating which section could vary and which could not, they didn’t notice the unnecessary increase in costs.

While nothing is as good as a complete “inventory” of all your services, documentation of what a bill should look like, what it is for, and when to flag it, can catch many expensive errors.

One way to document bills is to create Purchase Orders for those recurring monthly contract charges, instead of just receiving monthly invoices that require authorizing signatures. The purchase order can document what you’re buying and how many and what the total should be. If the bill is different, the bill can be flagged. If the bill matches the PO it can be paid instead of being sent outside accounting for review. For this to work Purchase Orders have to be updated every time there’s a new contract or services are moved added or changed. Periodic review of Purchase Orders that haven’t been updated is advisable as well.

http://www.thewavingcat.com/2009/03/24/why-the-telcos-are-doomed/

“Since this post is somewhat lengthy, here’s the summary upfront:

* Telcos don’t act in their customers’ interest
* Customers don’t trust their service providers (from bad experiences)
* Lock-in will backfire on a massive scale and drive customers away
* As soon as a new provider comes along and offers decent plans, fair & transparent conditions, and no lock-in, they’ll easily win the market ”

To read a full overview go here
Employee Tax Credits

Our experts will work for you to get you the tax credits available to you. This can reduce or even eliminate tax liability. You’ll get a flexible process that works with every company to eliminate the headaches and 86% of the paperwork.

You will get a free study to let you know how you qualify. While every company can benefit, the best candidates economic development zones and have lots of blue collar workers. Manufacturing, fast food, and retail do particularly well.

If you have 100 employees you could be saving $10,000 to $100,000 a year. Average saving can be anywhere from 100+ per employee to 1,000+ per employee.

When you work with us, you’ll automatically get credits for
• New Hires
• Being in a special economic zone
Your Berlin Pacific experts will process ongoing credits for new hires and discover if you’re eligible for past and future credits based on the location of each of your buildings, stores or offices.

employee_tax_credits.doc

There are two big ways you can save.

1. Confirm that you do not overspend on maintenance.
We’ve all wondered about our car repair bills. Jets are no different.
We will review your last maintenance invoice at no charge. We’ll review it for errors and over charging. We are only paid when you save.

2. Select the right management company for your company’s aircraft and profile.
With so many management companies with different strengths it can be hard to know which management company is the best for your jet. We can help make sure you get the best deal, and ensure revenue from chartering your aircraft is maximized.

Right now you typically pay $1,200 per month for a non-expert to review your monthly management statements. This is based upon estimated CEO and Executive Assistant hourly pay and time spent per month to review an average management statement.

Why spend all that time and money when you can have an expert do it?

Want to learn more - call us at 212-247-2502.