Why Telcos are Doomed
Monday, August 3rd, 2009Good article about how and why Telcos do a good job of driving away customers. While in English it is focused on the consumer market in Germany. Apparently they deal with the same stuff there that we deal with in the US business market.
http://www.thewavingcat.com/2009/03/24/why-the-telcos-are-doomed/
“Since this post is somewhat lengthy, here’s the summary upfront:
* Telcos don’t act in their customers’ interest
* Customers don’t trust their service providers (from bad experiences)
* Lock-in will backfire on a massive scale and drive customers away
* As soon as a new provider comes along and offers decent plans, fair & transparent conditions, and no lock-in, they’ll easily win the market ”
Berlin Pacific Web Site